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®Regulated by the Care Quality Commission (CQC)
 
Nursing Services

Health Personnel’s Consultants have a background in recruitment and the team is managed by an experienced qualified nurse with a background in medical assessment and Intensive care. We are available to offer informed, professional and personalised service.

Customer Charter

  • To provide you with healthcare assistants and registered nurses who are well qualified, reliable, and dedicated.
  • We will ensure that we assist you in maintaining a safe staffing level no matter how late your request may be.
  • To be on call for you 24 hrs a day, 7 days a week with one central telephone number 02088815958, and pick up your call in no more than 5 rings.
  • Provide you with dedicated support through our management team whose members have proven experience in clinical and management settings.
  • Where there is a need to replace a cancellation, we will keep you informed and find a replacement swiftly.
  • Our staff will respect your organisation’s policies and procedures and your clients’ cultural and religious beliefs.
  • Our staff will treat you and your clients with respect, and treat any information about you and your clients as confidential.
  • Promote continuity of care by providing you in-house trained and supported staff that will be familiar with your environment of care
  • Our staff will be polite at all times and respect your clients’ dignity.
  • Our staff will give your client choices and promote their independence.
  • All staff members are employed only after a satisfactory CRB disclosures and suitable written references.
  • Our staff will always have identification badges on display.
  • We will maintain our standards and allow you to judge us by the consistency of our results.
 
   
Health Personnel is a member of United Kingdom Home Care Association.
   
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